Product - Lusocolchão

Product information

A 2 seater sofa that raises comfort to another level. It can include a manual or electrical relax mechanism. Metal legs and fabric or leather lining. Customizable fabric. In accordance with the option of fabric chosen there are different types of treatments, such as water repellent, easy clean, aquaclean, fire and risk resistant, in order to increase the longevity of your sofa.

Specifications

Fabric

Class A to F
Possibility of opting for different treatments
Possibility of opting for leather

Lining

Upholstered

Properties

1,50 m wide
Can include a manual or electrical relax mechanism

Composition

Structure in wood, chipboard and MDF
Seats in foam
Backrests in open fiber

Assembly

Does not require assembly

Measurements

Width

150cm

Length

102cm

Head height

95cm

Warranty and Support

3 years Warranty

LOURINI guarantees the repair of its products for 3 years (2 years for contracts signed before 01.01.2022), under the following conditions:

Validation of the warranty carried out by means of the original purchase invoice.
Notification of the “non-compliance” of the product to the retailer, that is, to the establishment where it was purchased. The retailer will be the one to subsequently inform LOURINI.
Repair of the “non-compliance” up to 3 years after the date of purchase, but not the full substitution of the product (save exceptions).
Whenever possible, the request for assistance should be carried out accompanied by photographs that allow for the quick identification of the problem.

The Warranty DOES NOT apply

To products that were incorrectly used, that were incorrectly transported, that were incorrectly stored or assembled, used in an inappropriate manner, damaged, altered or cleaned with inappropriate methods or products.
In the case of wear and tear due to normal use, cuts or risks, or damages caused by impacts or accidents.
In the case of wear and tear that took place due to intense use or exposure to adverse conditions, such as humidity, intense cold, intense heat or direct sunlight.
To products that were altered, in the structure or finish, and that are different to the product initially delivered to the customer.

The validity of the warranty ends in case of non-compliance with the instructions for assembly, conservation and use

After-Sales Service

LOURINI’s After-Sales Service, made up of quality technicians, analyzes all the notifications of “non-compliance” on a case by case basis, issuing a technical opinion about the causes and reasons for them.

Whenever a production problem is identified as a cause for the “non-compliance”, the analysis is immediately reported to the production so that the situation is resolved in the following production process.

When the reason for the “non-compliance” is the result of bad use, a quotation is generated for repairs.