Product - Lusocolchão

Product information

The ideal complement for your living room. With a basic and timeless design, it strives for comfort and versatility. With reclining backrests, sliding seats, a chaise longue with a storage chest, 2 pouffes and 2 decorative pillows included. Lining in fabric and plastic legs.

Specifications

Fabric

Fancy 90 Grey

Lining

Upholstered

Properties

2,75 m wide
Reclining backrests
Sliding seats
2 pouffes

Composition

Structure in wood, chipboard and MDF
Seats in foam
Backrests in open fiber

Assembly

Requires joining of the different modules

Measurements

Width

275cm

Length

97cm

Head height

153cm

Warranty and Support

3 years Warranty

LOURINI guarantees the repair of its products for 3 years (2 years for contracts signed before 01.01.2022), under the following conditions:

Validation of the warranty carried out by means of the original purchase invoice.
Notification of the “non-compliance” of the product to the retailer, that is, to the establishment where it was purchased. The retailer will be the one to subsequently inform LOURINI.
Repair of the “non-compliance” up to 3 years after the date of purchase, but not the full substitution of the product (save exceptions).
Whenever possible, the request for assistance should be carried out accompanied by photographs that allow for the quick identification of the problem.

The Warranty DOES NOT apply

To products that were incorrectly used, that were incorrectly transported, that were incorrectly stored or assembled, used in an inappropriate manner, damaged, altered or cleaned with inappropriate methods or products.
In the case of wear and tear due to normal use, cuts or risks, or damages caused by impacts or accidents.
In the case of wear and tear that took place due to intense use or exposure to adverse conditions, such as humidity, intense cold, intense heat or direct sunlight.
To products that were altered, in the structure or finish, and that are different to the product initially delivered to the customer.

The validity of the warranty ends in case of non-compliance with the instructions for assembly, conservation and use

After-Sales Service

LOURINI’s After-Sales Service, made up of quality technicians, analyzes all the notifications of “non-compliance” on a case by case basis, issuing a technical opinion about the causes and reasons for them.

Whenever a production problem is identified as a cause for the “non-compliance”, the analysis is immediately reported to the production so that the situation is resolved in the following production process.

When the reason for the “non-compliance” is the result of bad use, a quotation is generated for repairs.