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Guarantees

Lusocolchão guarantees the free repair of manufacturing defect to the consumer, of any product, for 2 years. The Lusocolchão guarantee does not substitute the product, barring exceptions.

In order to benefit from the guarantee of a Lusocolchão product, you should contact the establishment where it was purchased and present the original purchase invoice and guarantee, duly signed and stamped. The establishment will contact us, in order to initiate the product’s repair process. Any product within the framework of the guarantee is assured of its free repair, for 2 years, in case of a manufacturing defect.

The cases that are not assured by the guarantee are:

    • defects caused by bad use or undue use of the product, such as the use of force; damages caused by water or fire;
    • damages caused by excessive loads, dirt, humidity, stains on the mattress, chemical products;
    • repairs carried out by third parties;
    • appearance of loose threads, which do not affect the durability and good use of the mattresses;
    • the emergence of smells;
    • and, the slight alteration of its form and volume, which is foreseen during the course of its use.

Do you still have doubts?

If you have not found the answer to your questions, you can clarify your doubts via the e-mail info@lusocolchao.com,or fill in the contact form.. We are always available to speak to you and answer your questions.

Get to know our offer better!

We suggest you continue to surf our Site and and get to know our range of mattresses, beds, headboards, bases, frames and complements or download the catalogues of products available. We also invite you to find the store closest to youin order to choose your Lusocolchão product. In the Rest area, get to know some advice to help a you rest completely during the night in order to live your day to the full.

About Lusocolchão

Lusocolchão is abrand of exclusive Portuguese production , of reference and quality in the manufacture of mattresses, articulated beds, beds (“sommiers”), tapis and rest accessories at competitive prices. Get to know more about the brand, here.

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